DMV responds to complaint with humor, offer to help

By Tom Lehman 2:03am, August 28, 2013 - Updated 2:11am, August 28, 2013
Many state agencies have Twitter accounts, but one of them recently responded to a rude tweet with an offer of helpful customer service and a healthy dose of snark.

WDEL's Tom Lehman explains:

Click here to listen

Mike Williams, who runs communications for the Delaware DMV, came across a message on Monday from an unhappy customer who expressed his displeasure with the agency in a tweet involving a lewd phrase.

"You gotta have that twinge and say, 'Hmm, does this deserve an answer? Or does it deserve to be ignored?" Williams said.

Click here to listen

Williams responded through the DMV's Twitter account that night and told the man that the DMV provides many services to its customers--none of them involving the lewd act mentioned in the initial message--and also offered to help resolve the unspecified problem.

"That guy's still a customer to me. He's still a customer to the DMV," he said. "He's still a customer to the state of Delaware and we want to have him be able to say at some point, 'Despite my initial disappointment, they did help me.'"

Click here to listen

That customer would interact with the DMV's twitter account late Tuesday night, but there's still no word on what exactly prompted the complaint.

Most Recent Stories